Frequently Asked Questions
Hot Poc
How does it work?
It is the transition from the liquid state to the solid state (crystallization) which releases heat during its transformation. Depending on the volume of the Hot Poc, this varies between 30 and 60 minutes.Click here to learn more.
How do I use my Hot Poc?
- Click on the metal disc to activate the heat
- Enjoy the heat for 15 to 60 minutes
- Boil 5 minutes or until the liquid becomes transparent again
- Reuse up to 100 times!
What are the things NOT to do with my Hot Poc?
- Do not put in the microwave;
- Do not cook in a pot without water;
- Do not use when damaged;
- Do not position near a sharp object;
- Keep away from children and animals;
- Do not eat;
- And the list goes on. Please use your common sense.
What can I do to prevent my Hot Pocs from piercing or triggering by themselves?
Keep your reusable hand warmers in a small protective container.
Do the 5 Hot Poc models (logo, surfer, snowboarder, ski, hiker) have the same function?
Yes! They are identical and have the same function. Only the graphic design that varies.
What dictates the duration of the heat (30 min vs 60 min) ?
We designed two different formats to suit your different activities and needs. Our standard-sized Hot Poc lasts 30 minutes and the Hot Poc XL is known to last for 60 minutes. Whichever format you choose, it will definitely save you from taking a break in the chalet to warm up. In other words, you can enjoy the outdoors, without sacrificing your comfort. Please note that we are constantly improving our product in order to prolong the duration of the heat.
What are the detailed measurements of the different Hot Poc formats?
The standard Hot Poc is approximately 8 x 9 cm, weighing in at 60 g. The format is therefore designed to fit into our mittens, our boots and our skates! Obviously, if your boots are very tight, it won’t fit.
When it comes to the Hot Poc XL, it will not fit in your skates (unless you have inherited those from your big brother). It is 10 x 15 cm and weighs 230 g.
How hot can a Hot Poc get? Can I burn myself with the Hot Poc?
The temperature varies between 50 and 57 ° C. The product is therefore warm enough to provide the necessary comfort. It has very low risks associated with burns. The two places to avoid putting it directly on your skin are on your face and on your neck.
Please avoid placing the Hot Poc on a baby, as its skin is much more sensitive.
When does it reach the end of its life cycle?
The reusable hand warmer can last up to 100 uses. As you approach the end of its life, you will notice that it will be more difficult to boil and return it to a liquid state. At this stage, it will need to be replaced with a new Hot Poc.
Can the Hot Poc activate accidentally?
Since the process is triggered by a simple disturbance of the molecules, it can start by itself. For this reason, we strongly recommended to keep your Hot Poc pouches in a small protective container.
For our extreme adventurers, we recommend the Hot Poc+ with its new patented technology that prevents involuntary vibration triggering.
What are Hot Pocs made of?
The materials are very simple: flexible PVC filled with water and sodium.
Sustainability & Innovation
What are the company's sustainable and eco-friendly efforts?
Hot Poc is committed to sourcing environmentally friendly materials, offsetting its carbon footprint and protecting the environment. We pledge to donate 1% of our annual income to organizations that share our mission and values.Click here to learn more.
How can we dispose of the product in an ecological way when it is finished?
When the Hot Poc reaches the end of its life cycle, we highly recommend to cut open the pouch and empty the liquid in a sink. As the liquid of a combination of salt and water, it will not harm the environment. As for the plastic pouch, it will unfortunately have to be discarded. Please note, however, that we are working to improve this aspect and that it is part of our development priorities.
Is the technology used in Hot Pocs new?
Hot Poc uses a technology that is used in other industries such as military and health. We simply adapted the product to use it outdoors. This allows us to reduce our ecological footprint in order to continue skiing for the years to come.
Delivery, Stores & Payment
How long will it take for me to receive my order?
Our team is committed to processing each order within 5 working days. Everything is then shipped by a carrier which takes between 1 and 3 days in Quebec and up to 7 days for the rest of the Canada.
Are Hot Poc products available for purchase in retail stores?
You can purchase Hot Pocs from the following retailers.
Is it possible to pick up my order?
Hot Pocs can be purchased online or at the retailers mentioned above.
What payment methods do you accept?
Online payments via Paypal or credit card are accepted.
Is there a warranty?
We guarantee customer satisfaction. If you are not satisfied with your purchase, simply return it to us within 14 days and we will exchange it or refund your money. Please note that the shipping costs for returning the item(s) are at the customer’s expense.